Home care answering service
Every family call answered, day or night
Cara answers on your existing number, qualifies the family, and books the assessment before another agency picks up the phone.
The short answer
A home care answering service makes sure a real conversation happens whenever a family calls, including nights and weekends. Traditional services take a message; Cara answers on your existing number, speaks naturally with the caller, asks home care questions about hours, care needs, location, and funding, books the assessment on your calendar, and creates the lead record before you wake up. It runs 24/7 and is included on every plan from $249 a month.
Voicemail is where home care revenue leaks
Families comparing agencies rarely leave a message. They call the next number on the list. An answering service that only takes a name and number still leaves you calling back hours later, by which point another agency has booked the assessment.
- Most inquiries arrive outside business hours
- A callback next morning converts far worse than an answer in the moment
- Message-taking services cannot qualify or book
How Cara answers
Cara picks up on your existing number through call forwarding, introduces herself by your agency name, and holds a real conversation. She is transparent about being an AI assistant when asked.
- Answers in seconds, every hour of the day
- Collects care needs, hours per week, suburb or city, start date, and funding source
- Books the assessment directly into Google Calendar
- Sends you a summary with the recording and transcript
- Escalates urgent or complex calls to your team
Not just answering: the follow-up too
Once the call ends, Cara keeps working. The family gets a confirmation text, the lead lands in your pipeline with a score, and a nurture sequence runs if they are not ready yet. That is the part a phone answering service never does.
Privacy and compliance
Calls are handled on infrastructure covered by a signed Business Associate Agreement and data processing agreement. Recordings and transcripts are stored per agency with row-level isolation and automatic retention purges.
Frequently asked questions
- How does an AI answering service work for a home care agency?
- You forward your existing business number to Cara, either always or only when unanswered. Cara greets callers with your agency name, holds a natural conversation, asks home care qualification questions, books an assessment on your calendar, and creates the lead record with a full transcript.
- Will families know they are talking to AI?
- Cara introduces herself by your agency name and confirms she is an AI assistant when asked. Agencies consistently find families prefer a warm answer at 11pm to a voicemail box.
- How much does a home care answering service cost?
- Cara includes the 24/7 AI receptionist on every plan, starting at $249 USD a month with 250 talk-time minutes, $449 for 750 minutes, and $799 on the top plan. Traditional live answering services usually charge per minute on top of a monthly retainer.
- Can it transfer a call to a real person?
- Yes. Cara escalates urgent calls or anything outside her scope to your team, and always leaves a transcript so whoever picks up has the context.
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Stop sending families to voicemail.
No setup fees. Cancel anytime. No card charged until day 8.