AI receptionist for home care
An AI receptionist that speaks home care
Not a message taker. Cara qualifies the family, books the assessment, and hands your team a complete record.
The short answer
An AI receptionist answers your phone with a natural voice, understands what the caller wants, and completes the task rather than taking a message. Cara is an AI receptionist built specifically for home care agencies: she answers on your existing number 24/7, asks care-specific questions about hours, daily living support, location, start date, and funding, books the assessment on your calendar, escalates urgent calls to your team, and writes the lead into your pipeline with a full transcript.
Generic AI receptionists do not know home care
A general-purpose AI receptionist can take a name and a reason for calling. It cannot tell whether the family needs four hours of companionship a week or overnight personal care, whether the discharge is Friday, or whether the funding is private pay, veterans benefits, long-term care insurance, or a provincial program. Those answers decide whether the call is worth an assessment.
What Cara asks and does on the call
Cara runs your intake conversation the way your best coordinator would, then finishes the job.
- Type of care, hours per week, and daily living support needed
- Who the decision maker is and how urgent the start date is
- Suburb or city, so you can confirm coverage
- Funding source, including private pay, veterans benefits, insurance, or provincial funding
- Books the assessment and confirms it by text
- Escalates to a human when the call needs one
Everything lands in one place
Each call becomes a lead record with a score, a recording, a transcript, and a timeline. Repeat callers update the existing record rather than creating duplicates, so your pipeline stays clean.
Built for regulated conversations
Voice runs on infrastructure covered by a signed Business Associate Agreement and data processing agreement. Sensitive details are logged with PHI safeguards, isolated per agency, and purged on a retention schedule.
Frequently asked questions
- How does an AI receptionist work?
- Calls are forwarded to the AI, which listens, speaks in a natural voice, and follows a defined conversation for your business. A good one completes tasks such as qualifying the caller and booking an appointment, then writes the outcome into your systems. Cara does this for home care agencies 24/7.
- Can an AI receptionist integrate with my CRM?
- Cara includes its own home care CRM and pipeline, so every call becomes a scored lead automatically. It also syncs converted clients to ShiftCare, AlayaCare, and AxisCare.
- Will an AI receptionist replace my receptionist?
- In practice it covers the hours and overflow a person cannot: nights, weekends, and calls arriving while your team is already on the phone. Complex or urgent calls are escalated to a human.
- What does an AI receptionist cost for a home care agency?
- Cara includes it on every plan: $249 USD a month with 250 talk-time minutes, $449 with 750 minutes, and $799 on the top plan. There is a 7-day free trial and no setup fee.
Keep reading
Hear how Cara handles a real family call.
No setup fees. Cancel anytime. No card charged until day 8.